When a successful organization experiences a problem, it will use root-cause analysis to determine why the problem happened, and identify the steps...
Comments: As texts go, a little dry. But the ideas will make you think long and hard... I am working with my students using some of the strategies suggested in this... Dr. Jenkins does a great job of pointing out many counter-productive practices... No solutions are offered here, only an opportunity to whine. This book would... Read More »
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